FAQ

Frequently Asked Questions

Orders & Returns

What is your return policy?

If your soap is received damaged, or is not the correct order, please bring it to our attention immediately at [email protected] In order for us to process your return, we must receive your item(s) within 30 days of your order, unopened, and unused. Deadlines will be according to post date.

How much does shipping and handling cost?

All U.S. Orders are FREE Shipping.

International shipping and handling costs may vary depending upon the rates offered by our shipping carriers, where you live, and promotions we may run. Please check //www.h2hsoap.com for current shipping rates and/or any promotions we may be offering. We reserve the right to change our shipping policies at any time.

Can I return products I purchased from a retailer on h2hsoap.com?

We only accept returns for products purchased on hhtp://www.h2hsoap.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

Payment & Processing

What Forms of Payment does h2hsoap.com accept?

We accept Visa, MasterCard, American Express, Discover.

I received an error message when trying to check out. What does this mean?

Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

How do I know if my order was placed successfully?

After your order is submitted, you will be directed to an order confirmation page with your order number. If you’ve reached this page, we’ve received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them (see return policy).

About The Brand & Mission

How was Health 2 Humanity started?

Health 2 Humanity was founded in 2013 by John Cefalu, who was inspired by a service trip to Kenya he’d taken the previous year. He witnessed the extreme poverty and health conditions of both the local people and the orphans at Tumaini Children’s Home, and set out to build a model to offer them a sustainable opportunity for a better life. Health 2 Humanity® was founded on a simple promise: empowerment begins with people, not things. To learn more, visit our Company Overview.

Is Health 2 Humanity a non-profit organization?

Health 2 Humanity Corp is a for-profit company with giving at its core. With our mission, Health 2 Humanity Corp sustainably develops products that have a parallel purpose of eradicating preventable diseases and empowering economic agency in destitute regions around the world. This model, paired with our non-profit entity Health 2 Humanity Global, has enabled us to make more impact, and turn our customers into philanthropists, at a much faster rate.

How does Health 2 Humanity give soap bars?
  1. With every bar of soap purchased, Health 2 Humanity® donates a percentage to fund micro-businesses employing emerging entrepreneurs around the world.
  2. These entrepreneurs then generate enough inventory to both sell hygiene products in their markets to generate a revenue stream, but also donate a set percentage to affiliated orphanages in their communities. In this way, H2H empowers others to pass forward the opportunity to learn and be clean.  
  3. To learn more about our international entrepreneurs and their impact, click the tab.
Does your soap contain parabens?

No.

Why should I join the Health 2 Humanity marketing email list?

If you want to be the first to hear about new promotions, activities, and official announcements, we highly recommend you sign up for the Health 2 Humanity marketing email list. It’s our most direct way of communicating with you, plus you can even receive special discount codes and exclusive offers!

How do I unsubscribe from Health 2 Humanity marketing emails?

In order to unsubscribe from Health 2 Humanity marketing emails, Click the “unsubscribe” link in the email.

Email Newsletters & Marketing

Why should I join the Health 2 Humanity marketing email list?

If you want to be the first to hear about new promotions, activities, and official announcements, we highly recommend you sign up for the Health 2 Humanity marketing email list. It’s our most direct way of communicating with you, plus you can even receive special discount codes and exclusive offers!

How do I unsubscribe from Health 2 Humanity marketing emails?

In order to unsubscribe from Health 2 Humanity marketing emails, Click the “unsubscribe” link in the email.

Don’t See Your Answer? Submit a Question.

All question submissions will receive a response within 1-2 business days.

NON-GMO

CRUELTY FREE
HYPOALLERGENIC
VEGAN

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